Newcastle Helix Assistance Desk

Curatorial Support & FAQ

Have a question about a foreshore relic plate, your collector profile, or UK GDPR data stewardship? Browse our immediate answers below or send a dispatch to our Newcastle desk.

Mudlark Spins Curatorial Desk

Frequently Asked Questions

1. Do Play Credits have any real-world monetary value?

No. The 100,000 Play Credits issued upon registration are strictly fictional simulation counters. They cannot be bought, topped up, transferred, or redeemed for money, goods, or services under any circumstances.

2. How are my Marked Wax Tallies stored?

When you stamp a Wax Tally on any relic card or map pin, the slug is saved locally inside your browser’s localStorage['mdk:claims'] key. This allows instant filtering in the Relic Vault without transmitting behavioural lists to third parties.

3. How do I change the conservatory lighting scene or session reminder?

Sign in and open your Collector Profile. You can preview and save any of the three lighting scenes (Alabaster Low-Tide Dawn, Warm Beeswax & Vellum, or Obsidian Nocturne Estuary) and select a 15, 30, 45, or 60-minute session check-in interval.

4. Can an Account Break be cancelled early once activated?

No. To ensure self-directed boundaries remain reliable, an Account Break (24 hours, 7 days, 30 days, or 6 months) locks sign-in and password reset functions on our server until the UTC expiration timestamp passes.

5. Why does Mudlark Spins enforce an 18+ age requirement?

Although our conservatory is 100% free-to-play and involves zero real-money transactions, our mechanical specimen plates emulate adult arcade and reel entertainment. Access is restricted strictly to adults aged 18 and over in the United Kingdom.

Registered Office & Direct Contact

Mudlark Foreshore Conservatory Ltd

Company Registration
England & Wales No. 15482917
Conservatory Address
The Spark, Newcastle Helix, Draymans Way, Newcastle upon Tyne, NE4 5HL, United Kingdom
Telephone
+44 7859 789012
Electronic Mail
General: curator@mudlarkspins.com
Player Care: care@mudlarkspins.com
Data Protection: privacy@mudlarkspins.com
Direct Archival Inquiry

Send a Support Dispatch

Submit your inquiry below and our Newcastle curatorial desk will log your request with a unique Reference ID.

Mudlark Spins 18+ Collector Registry
100,000 free Play Credits · Zero monetary value

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